Refund policy

You may request a return within 60 days after delivery. Opened and used headsets qualify for returns.

Requesting a return

Email admin@neuromatrix.health within 60 days after delivery to obtain a Return Merchandise Authorization (RMA) number and return instructions. Please obtain authorization before sending your return.

The return window is determined by the date you request the return.

Return requirements and costs

Return the headset with all included accessories and original packaging. If key items are missing, their replacement cost will be deducted from your refund.

Customers pay return shipping.

The following restocking fees apply, based on when you request your return:

• Within 30 days after delivery: no restocking fee.
• From day 31 through day 60 after delivery: 15%.

Refund processing

After receiving your return and verifying its contents and eligibility, we process the refund within 48 hours.

Refunds are issued to the original payment method, less the applicable restocking fee and any deductions for missing key items. Your payment provider may take an additional five days to display the refund in your account.

One-year warranty

The Neuromatrix headset comes with a one-year warranty beginning on the date it ships.

If your headset or controller develops a defect during the warranty period, email admin@neuromatrix.health with your order information and a description of the problem. We will provide instructions for returning the affected component for repair.

The customer pays shipping to send the component to us for repair. We pay shipping to return the repaired component to the customer.